23 August 2006

Escape proving impossible

If I haven't told you already, I'm sure you either don't really care or I'm going to tell you soon that I've quit Tricon and will be moving to Thrust Belt Imaging to become a depth migration guy. TBI seems like a good company and I'm really looking forward to the switch. TBI even does all their work on Macs so I'll be working in my favourite environment 24 hours a day. Well, I would be if I didn't need so much sleep.

The only difficult part has been leaving my old job. Those in power have decided it's best to communicate their wishes through intermediaries. I was hoping they would throw me out of the office but no such luck. I'm owed 4.8 days of holidays so I thought I'd be on holiday my last week. Again, no such luck. The latest word, I'm told, is that I'll have to work the rest of my days and then get paid out for my vacation. That wouldn't be so bad but I'm eager to leave and there's nothing to do at work. I'm supposed to pass my knowledge around to others in the office but they either know what I know already, have no desire to learn or there's not enough time left. It also doesn't help that we have no data around which is suitable for training. I guess I should have been more of a bad egg around there. All the previous bad eggs who quit got tossed out of the office right away. Maybe I just learned too much and was useful and important.

20 August 2006

Blown Away


Our first attempt at camping did not turn out so well. The day was quite nice and relaxing. We had an early start and got ourselves set up at a campsite on a reservoir near Bassano. The day was hot and sunny and there were even some other campers there with dachshunds! Unfortunately, just as it was getting dark, it got pretty windy. The Brooks weather station reported sustained 41 km/h winds with gusts of 62 km/h at one point in the night. It felt worse where we were. With these winds, threatening clouds and lots of lightning in the area, we decided to bail and head home. I had pegged the tent down but the ground was too soft and most of the pegs were ripped out of the ground when we went to pack up. I'm not sure how much blowing my tent can withstand and I prefer when it doesn't tumble across a campsite and float away on a lake. I think we got everything stuffed into the car before it blew away. Oh well. We'll try again soon. Maybe we'll even try a backpacking trip next.

ハイキング

Previously posted on 5 Aug 2006

Today we got out and about for a short hike. We went towards Chester Lake which is south of Canmore. My speed skating friend, Arcton, was going with his wife, Yukiko, and their two children. I say hiked towards Chester Lake because Ying and I didn’t make it all the way to the lake. Despite it being a beautiful day, we had to return home early in the hopes that our mattress would be delivered. I hope the rest of the hike was good for Arcton and Yukiko. Waiting for the mattress is trying my patience. Because we missed their call last week, we’ve had to endure days of incompetence by the delivery company. As I said before, last Saturday they couldn’t schedule a delivery because they were doing inventory, please call Tuesday. Tuesday they weren’t answering their phones. Wednesday they couldn’t schedule the delivery because their computers were down. Thursday, they phone to say they’ll deliver Saturday but they’ll phone me back on Friday to tell me what time. Friday, they call while while we’re out at a restaurant for Ying’s birthday dinner and they tell me our delivery is scheduled for 14:00 - 17:00 on Saturday; ergo, Ying and I turn around from the hike early and rush home to wait. And wait. And wait. At 18:00 I phone the delivery company. No answer. The store where we bought the mattress senses some hostility from me and decides to take action. The delivery guy just called to say they’ll arrive in the next 30 - 60 minutes. 他妈的! I’m considering demanding my delivery fee back because this is a joke. Especially, if you include the two weeks of shipping ‘cause the mattress started in Ontario. We paid for our mattress on 13 July! At least they’re faster than the Camera Store. I order my $8 part on 10 July and it arrived yesterday with only three calls by me to encourage speedy service. I’m interested in a Pentax SLR and looked at one again while I was in the store today. They only had the display one in stock. Like a fool, I put down my name to have them call me when they get their next shipment. I think I’ll not bother waiting on them and look elsewhere tomorrow or next week.

I can’t get no satisfaction

Previously posted elsewhere on 2 Aug 2006

Is it just me or is it getting harder to get good service?

Case I: bought a new mattress and paid quite a bit to get it delivered. It didn’t arrive the first week after we bought it so I had to phone the store three times to find out they didn’t have the mattress we wanted in town so it was being shipped in from Ontario. The second time I had called, the saleswoman said she’d find out where our mattress was and call us back. The delivery company called on Friday while were were out of town. I thought I’d wait until we returned before calling them back but they called again Saturday at 8:30 in the morning. I missed that call but phoned them back 15 - 30 minutes later. At that time, their system was down for inventory and I’d have to call Tuesday to schedule delivery. Well, I called five times yesterday, left two messages and I still don’t have a delivery scheduled.

Case II: I broke the clip for the extendable leg on my tripod. I searched the manufacturer’s site for a Canadian dealer and found one in Ontario. I e-mailed them and they got right back to me with technical drawings and we figured out what I needed; an $8 clip but $15 for shipping if I ordered from them. They suggested I try to order it from a store here. I phoned The Camera Store on 10 July. I tell them the exact part I want and that it’s in stock from their supplier and that it’s $8. Their rep comes in that morning and they phone back saying that my part is on order and it will arrive at the end of the week. I phone back one week later on Wednesday. The salesman I talk to rudely tells me that, if I haven’t been called, my part isn’t in. One week later I phone again and the much nicer saleswoman says the same thing but she’ll keep an eye out for my order. Two days ago, three whole weeks after ordering, I phone again. The salesman is helpful and actually tries to figure out where my order is. Of course, it’s not there and I’m not sure what’s happening. They called me back once to say my part had been ordered but promised to phone back a second time after talking to someone from the company that makes my tripod. They never did phone back. If I get bored at work today I might try somewhere else and give The Camera Store a piece of my mind. I’m in the market for a digital SLR camera but, if The Camera Store cannot even order a small part for which I told them the price and availability from their supplier, I think I’ll take my business elsewhere.

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